FAQ

Ordering is simple and straightforward. Just browse our products, add your selections to the cart, and follow the checkout process. If you need any assistance, our support team is happy to help, or you can check out our How to Order page for a step-by-step guide.

Unfortunately, we are unable to make changes to an order after it has been placed. However, please contact us immediately with your order number, and we will do our best to assist you.

No, there’s no minimum order requirement—you can buy as little or as much as you like. Plus, orders over $200 qualify for free shipping!

Once your order is shipped, you’ll receive a tracking number via email. Use it to track your shipment through the courier’s website.

You can contact our live chat through the website or send us an email at contact@psychonautic.pro.

Please make sure to check your spam and junk folders.

The warehouse requires 1-4 business days for order processing. Once your order has been completed, a confirmation email will be sent to you.

We ship to Canada and the U.S.

Shipping times may vary depending on your location. All domestic orders are shipped via Canada Post Xpresspost, which typically delivers within 2-4 business days. Rural or remote areas may experience slightly longer delivery times. Once your order ships, you’ll receive a tracking number to monitor its progress.

International orders

• Lettermail (no tracking): 10–14 business days

•Tracked parcel: 4–8 business days

Shipping times are estimates and may vary.

•Canada: XpressPost

•U.S.: Lettermail, Tracked Parcel

At Psychonautic Pro, privacy and discretion are our top priorities. All orders are carefully packed in plain, unmarked packaging to ensure complete confidentiality. Rest assured, only you will know what’s inside.

If your package is delayed beyond the estimated delivery date, please contact our support team. For lost shipments, we’ll work with the courier to resolve the issue promptly.

Currently, we accept Interac e-Transfer and cryptocurrency as payment methods.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.

Yes. We currently accept Bitcoin (BTC) only for crypto payments.

Currently, we do not offer payment plans. Full payment is required at the time of purchase.

Payments can be declined for various reasons. Please contact our support team for any help.

We do NOT provide refunds or exchanges. If you need any help with your order, please contact us.

Yes, all our products undergo rigorous third-party testing to ensure quality, potency, and safety.

Store products in a cool, dark, and dry place, away from direct sunlight and moisture, to preserve their quality and potency.

Yes, each product comes with clear instructions for use. Please follow these guidelines carefully to ensure safety and effectiveness.